Refund Policy

 

Welcome to Domuliva(Hereinafter Referred To As "We") online store. To ensure a clear understanding of refund arrangements and to support a smooth shopping experience, this refund policy explains the conditions, procedures, and timelines related to refunds. This policy applies to all orders placed through our online store.

1. Scope Of Refund Eligibility

Refunds may be issued when applicable conditions are met and required procedures are completed. Eligible situations may include, but are not limited to, the following.

• Orders that have been successfully cancelled in accordance with the cancellation conditions.
• Orders where returned items have been received and confirmed to meet refund requirements.
• Orders affected by processing, shipping, or other confirmed issues where a refund is deemed appropriate.

Refund eligibility is determined based on the actual status of the order and the outcome of the review process.

2. How To Request A Refund

If you wish to request a refund, please contact us via email or phone and provide the following information for verification.

• Order number.
• Payment receipt or relevant payment details.
• A brief explanation of the reason for the refund request.

Our customer service team will review your request as soon as possible and inform you of the processing result using your provided contact information.

3. Refund Processing Procedure

Once a refund request is approved, the refund will be processed as follows.

• The refund will be issued to the original payment method used when placing the order.
• A corresponding refund record will be created after the refund is processed.
• You may monitor your account activity to confirm receipt of the refunded amount.

If additional verification is required during the refund process, we may contact you to assist with completion.

4. Refund Timeframe

The time required for a refund to be credited depends on the processing efficiency of the payment institution. In most cases.

• Refunds are expected to be completed within 1 to 5 business days.
• If the refund has not been received within this timeframe, please contact us for further assistance.

5. Partial Refunds

In situations involving partial returns or partial order refunds, the refunded amount will correspond only to the items that meet the refund conditions. Relevant details will be explained by our customer service team during processing.

6. Important Notes

Refunds are issued only after all applicable conditions and review procedures have been completed. Please ensure that all order and payment information provided is accurate. We recommend retaining order related communication records for future reference.

Contact Us

Contact address: 1116 Rockyknoll Drive, Columbia, SC 29203-1114, United States
Customer service phone: +1 (901) 481-1931
Customer service email: contact@domuliva.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)