Order Cancellation Policy
Welcome to Domuliva(Hereinafter Referred To As "We") online store. This order cancellation policy is designed to help you clearly understand the conditions, procedures, and refund arrangements related to order cancellations. This policy applies to all orders placed through our online store.
1. Order Cancellation Conditions
Order cancellation eligibility depends on the status and timing of the order.
- Orders placed within 48 hours and not yet shipped may be cancelled directly upon request.
- Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, you may wait for the order to be delivered and then contact us to request a return and refund. For additional details, please refer to the returns and exchanges policy.
2. Order Cancellation Process
If your order meets the cancellation conditions, please follow the steps below.
- Contact our customer service team via email or phone to submit a cancellation request, and provide your order number, payment proof, and any other required information.
- Our customer service team will review your request promptly. Once the cancellation request is approved, we will inform you of the result at the earliest opportunity and arrange the refund accordingly.
3. Refund Process
Refunds will be returned to the bank card account used at the time of payment(Visa, MasterCard). Depending on the processing efficiency of different card issuing institutions, refunds are expected to be credited within 1 to 5 business days. If the refund is not received within this timeframe, please contact us for assistance. For more information regarding refunds, please refer to the refund policy.
4. Additional Notes
We recommend that you review your order status carefully before submitting a cancellation request. If you have any questions regarding your order status or cancellation eligibility, you may contact our customer service team for confirmation and assistance.
Contact Us
Contact address: 1116 Rockyknoll Drive, Columbia, SC 29203-1114, United States
Customer service phone: +1 (901) 481-1931
Customer service email: contact@domuliva.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)