GDPR Policy
Welcome to Domuliva(Hereinafter Referred To As "We") online store. We value the protection of your personal information and handle data in accordance with the principles of transparency, security, and fairness. This GDPR policy explains how we process personal information in line with GDPR principles and outlines the rights available to you.
1. Scope Of This Policy
This policy applies to personal information processing activities that occur when you use our online store, including browsing the website, placing orders, making payments, contacting customer support, and receiving communications. This policy applies only to services and environments that are directly managed and controlled by us.
2. Categories Of Personal Information Collected
During your use of our services, we may collect the following types of information.
- Basic information required to process orders and deliver purchased services.
- Information related to account activity, communications, or customer support interactions.
- Technical information automatically recorded to ensure normal website operation and security.
We collect personal information only to the extent necessary to achieve clearly defined purposes.
3. Purposes Of Personal Information Use
We process personal information primarily for the following purposes.
- Processing orders and providing the services you have purchased.
- Responding to inquiries, requests, or after sales communications.
- Maintaining website functionality, security, and overall user experience.
- Sending relevant information where you have provided consent.
Your personal information will not be used for purposes unrelated to those listed above.
4. Lawful Basis For Data Processing
Our processing of personal information follows the core principles of GDPR and is based on the following lawful grounds.
- Performance of a contract: Processing orders, delivering services, and managing related transactions.
- Explicit consent: Used where you have voluntarily agreed to receive communications or information.
- Compliance with obligations: For accounting, tax related, and necessary regulatory purposes.
- Legitimate interests: Improving user experience, maintaining service security, and preventing improper activities.
5. Your Rights Regarding Personal Information
In accordance with GDPR principles, you have the following rights concerning your personal information.
- The right to understand how your personal information is processed.
- The right to access and obtain a copy of the personal information we hold.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of personal information within a reasonable scope.
- The right to withdraw consent previously provided.
If you wish to exercise any of these rights, you may contact us using the details provided at the end of this policy.
6. Data Storage And Security Measures
Your personal information is stored in a secure environment and retained only for a reasonable period necessary to fulfill the stated purposes. We implement appropriate technical and organizational measures to protect information from unauthorized access, disclosure, or misuse.
7. Policy Updates
We may update this GDPR policy as operational needs change. Any updated version will be published on this page and will take effect immediately. We recommend reviewing this policy periodically to stay informed of the latest updates.
Contact Us
Contact address: 1116 Rockyknoll Drive, Columbia, SC 29203-1114, United States
Customer service phone: +1 (901) 481-1931
Customer service email: contact@domuliva.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)